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GENERAL TERMS AND CONDITIONS (free translation from Dutch)

All our deliveries are subject to the sales conditions described hereafter. Any deviation must be reported in writing and expressly accepted by us.

  1. Except for opposing and clearly indicated mention, every order implies the acceptance of our conditions by the customer and the denial of their own purchase and sales conditions.
  2. By accepting the quote, order form the customer expresses their agreement with our prices.
  3. In the case of quotes, these are valid for a maximum of 14 days. If the suppliers unilaterally adjust the price, THE LENS TAILOR is entitled, even without providing a new price quote to the customer, to apply the new price. THE LENS TAILOR will of course have made every effort to inform the customer of the price changes.
  4. Goods, guidance and training not mentioned in a quote/delivery note are part of a new quote/delivery note. This will need to be accepted again by the customer. An oral request from the customer for additional goods, guidance and training is considered as a signed order. Of course, THE LENS TAILOR will always attempt to offer this in the form of a quote/delivery note. This in no way relieves the customer of the obligation to request a purchase order for signature or, if no purchase order has been signed, to pay for the delivered goods or executed works.
  5. The agreed delivery period applies only to goods available from stock. In all cases, the delivery period is merely an indication and is not binding. The buyer cannot assert any right to compensation, nor demand the termination or dissolution of the agreement if the deadlines are not respected.
  6. The seller is entitled to make partial deliveries.
  7. The goods always travel at the expense and risk of the buyer, regardless of the person who carries out the transport and on whose behalf. Additional costs for express shipping are also borne by the buyer. Deliveries are subject to the prevailing rate.
  8. Warranty may be refused if the involved person and/or company still has outstanding invoices or debts to us that must be settled.Warranty does not apply to transport costs and to training/support.. Damage caused to our products during transport by someone other than us or a transport company or person engaged by us is not covered by warranty.Warranty is valid for two months on our products from the date stated on the sales document, except for products cheaper than 40 euros incl. VAT, a warranty of three weeks applies., unless otherwise stated on the invoice. The warranties are always carry-in (to the current address THE LENS TAILOR). The transport costs for the products under warranty are always borne by the buyer.
  9. All invoices are payable in cash. and at the latest within 15 days from the end of the month of the invoice date, regardless of the method of payment. Bills of exchange or entering into a financing do not provide grounds for debt renewal or modification of these terms.
  10. The agreements concluded by our representative(s) are only valid after the approval of the managing director.
  11. To be valid, any complaint must be submitted within eight days of delivery by registered letter, otherwise it will be considered null and void.
  12. The sending or handing over of the invoice is deemed to be a formal notice of default for payment in good and valid form.
  13. In the event of default, the outstanding balance will be due automatically and without prior notice of default in one lump sum and immediately payable, and will incur a late interest of 12% per month. Furthermore, the seller shall be entitled to claim an additional amount equal to 10% of the outstanding balance, with a minimum of 40 euros, as a fixed compensation, as expressly agreed between the parties.
  14. Notwithstanding article 1583 of the Civil Code, THE LENS TAILOR remains the owner until the day of full payment of the principal sum and/or interest and/or fixed compensation. Hereby, the buyer instructs the seller regarding all sums owed to the former by third parties. The buyer releases the seller from any formalities of notification and shall bear all possible costs in this regard. Furthermore, the buyer grants the seller the right to collect the delivered material at any time, wherever it may be located. As far as necessary, the buyer authorises the seller to enter the premises occupied by the buyer.
  15. THE LENS TAILOR can never be held responsible for the loss of data in any form whatsoever. THE LENS TAILOR will of course always strive for the most complete preservation of the data possible. This does not relieve the customer in any way of their personal responsibility for making a backup of their data. The customer cannot therefore make any claim for compensation in the event of data loss.
  16. The fact that the buyer may not have received our general terms and conditions in their mother tongue does not exempt them from their application.
  17. All provisions are to be interpreted in favour of THE LENS TAILOR.
  18. The seller is understood to be THE LENS TAILOR, and the buyer the customer.
  19. Any dispute that may arise between the parties can only be settled by the courts of Bruges, for both national and international transactions, and Belgian law is always deemed applicable.